Immigration Consultation policy
Immigration Consultation Policy
So we can effectively serve all our clients, we would appreciate that you take the time to read our Consultation Policy when making an appointment.
Must be made upfront at the time of booking to confirm your appointment. This can be processed via credit or debit card over the phone online or by bank transfer.
As our consultation service is in high demand, we do not offer refunds for cancelled appointments. However, if you give us more than two business days’ notice, we are more than happy to credit paid fees towards rescheduling another consultation at a suitable time and date.
We will of course take exceptional circumstances into consideration should something happen that is outside of your control and will consider refunds on a case-by-case basis.
Lateness and No Shows
If you are late to your appointment then we would ask you to reschedule your appointment. This is so all our clients who have booked a consultation get a fair go. There will be no extra charge. If you do not attend your booked appointment and do not re-book or re-schedule, you will still be charged in full.
We thank you for your understanding and look forward to being of service to you.